Do an Internet search, supported with references and in-text citations, for a real company example that saw dramatic improvements as a result of adopting a formal TQM program (pick any one). In your paper, cover the following specific items:
- Name of the company, what it does, and the kind of competition it faces
- The specific event or issue that drove it toward embarking on a formal quality improvement program
- A description of any implementation challenges
- What results were achieved (be specific)
- Any disappointments or unresolved issues
- What you learned from doing the research
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