1. Kathy has some good project management skills specifically self-motivation and self-organization. However, at the same time, she lacks enough emotional intelligence which has led to her team’s failure in completing the project on time and resulted in large penalties and ultimately spoilt Kathy’s efforts to impress the upper management and earmark her as a candidate for upper management. Her team’s failure in this project was due to her lack of emotional intelligence in the following aspects:

1.      Kathy has some good project management skills specifically self-motivation and self-organization. However, at the same time, she lacks enough emotional intelligence which has led to her team’s failure in completing the project on time and resulted in large penalties and ultimately spoilt Kathy’s efforts to impress the upper management and earmark her as a candidate for upper management. Her team’s failure in this project was due to her lack of emotional intelligence in the following aspects:

i.                     Kathy lacked sufficient self-awareness character. Even though from her previous project she might have known some of her main strengths, but she does not have a clear perspective of her weaknesses. This is because even though the people in her team from the previous projects always complain of difficulties in keeping up with her, she still continued making it difficult (by over-working) for her team members in the new project. She kept doing this mistake because she did not comprehend her weakness in reading and understanding the feelings of her team members.

ii.                   Kathy also lacked the emotional intelligence character of empathy. She does not possess the quality of considering the feelings of her team members in making important decision. This is shown in the following sentence in the Case Study 4.2.

“They bitterly resented her overbearing style, unwillingness to consult them on key questions, and aloof nature.”

iii.                 Furthermore, Kathy lacks social skills and therefore does not possess the ability to manage relationships with her team members. They disliked her aloof nature among other non-praiseworthy characters.

These are some of the emotional intelligences that Kathy lacked which, if she had, would have made her very effective in her new project manager assignment.

2.      The emotional intelligence that she lacked most is empathy. She does not have the ability to recognize the differences in her subordinates (especially in different parts of the world – North America and South East Asia), make allowances for those differences, and treat team members in a manner to gain the maximum commitment from them. This is shown in statement:

“Unfortunately, in expecting her team, made up of local residents, to change their work habits to accommodate her expectations, Kathy completely misread the individuals on her team.”

Also, part of this emotional intelligence which she lacked is the willingness to consider her team members feelings in making informed decisions. This is indicated in the sentence:

“They bitterly resented her overbearing style, unwillingness to consult them on key questions, and aloof nature.”

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