The
Case Assignment
Bobby Langdon is the current president of Acme
General. It is a 300-bed hospital serving a community of 70,000 people. He has
just completed a meeting with the hospital administrator, Susy Miller. The
meeting was called to address to find an acceptable solution to an apparant
conflict between Ms. Miller and the chief of the Bariatric Program, Dr.
Kincaid. The problem: The Bariatic Program manager is scheduling the
various surgeries in such a way that the providers do not feel they can
adequately perform these complicated procedures. They also feel there isn't
proper time allowed between procedures to set up the surgical suite for the
next case. The providers feel that the scheduling issues are resulting in
poor patient outcomes. It has also been pointed out that
the program manager shows favoritism toward some of the providers and
allows them more time in the OR and between cases. The problem escalated when
Dr. Kincaid fired the program manager after numerous complaints from providers,
staff, and patients. The manager talked to Ms. Miller who over-ruled the
doctor. She cited that non-clinical staff could not be fired by the program
director. After reading this scenario, use the information you have gleaned
from your research and the required readings to answer the following questions.
1) Identify and discuss at least 3 types of
conflict found in a healthcare setting.
2) What type of conflict is represented in this
scenario? (Justify your response.)
2) What is the potential impact on the Bariatric
Program and the organization? (Discuss at least three)
3) What are some potential solutions? Which one
is the best considering all the facts that have been presented?
4) What will likely be the reaction of Ms.
Miller, Dr. Kincaid, and the program manager when a resolution is decided?
Expectations
Assignment Expectations:
1. Be sure to conduct additional research
to gather sufficient information to familiarize yourself with the facts of the
case and be sure to justify/support your position.
2. Limit your responses to a maximum
of three pages.
3. Please support your discussions with
scholarly support (3-5 references). Be sure to properly cite all references.
4. Apply critical thinking skills the the
assignment component.
5. I will grade your paper on your ability
to address the assignment criteria listed above with depth and breadth of
discussion. I will also critique your writing format (i.e. proper reference
citations, spacing, etc.).
Your case paper will be further evaluated based
on the following criteria:
Precision (Excellent;
Good; Average; Poor)
- Each
question and or assignment requirement is addressed in the paper
- Accuracy
of your answers, key points and supporting discussion
Clarity (Excellent;
Good; Average; Poor)
- The
paper is well organized, concise, reads clearly, and it is not confusing.
Breadth (Excellent;
Good; Average; Poor)
- The
paper presents appropriate breadth covering the assignment
questions/requirements
Depth (Excellent;
Good; Average; Poor)
- Presents
key points that lead to deeper matters and issues
- Integrates
several points into coherent conclusions
Critical Thinking (Excellent;
Good; Average; Poor)
- The
paper demonstrates good understanding and synthesis of the module
background material
- Logically
incorporates key concepts presented in the background material into the
overall analyses, key points and supporting discussions
- Presents
well-reasoned conclusions and position as well as convincing arguments in
support of the same
Writing Mechanics
- Grammar
(Excellent; Good; Average; Poor)
- Spelling
(Excellent; Good; Average; Poor)
- Vocabulary
(Excellent; Good; Average; Poor)
- Referencing
(Excellent; Good; Average; Poor)
Additional considerations to keep in mind while
working on your case assignments:
Originality and Use of
directly quoted material
- The
purpose of each assignment is for you to present your understanding and
synthesis of the background material and key concepts. Accordingly, this
must be accomplished substantially in your own words.
- Use
directly quoted material sparingly and only when preserving the exact
words of an author is necessary. For purposes of this course, rarely
should directly quoted material represent more than 5-10 percent of your
entire case paper’s content. Composing a paper patched together from
mostly quoted material is not acceptable.
- Be
sure to properly reference all directly quoted material and include the
in-text citations. All paraphrased information also requires reference
citations at the end of the paraphrased section.
Grades
- A
paper that answers all assignments questions and supports the same with
good key points, well supported discussions and quality references will
earn a solid “B” grade.
- Please
remember that “A” papers are exceptional works that go beyond just
answering the questions and provide insightful answers.
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