Recommendations for Improved Hotel Procedures and Customer Satisfaction

Hello, can you please help me get going on this one? I need two pages with references to get a good understanding of what is being asked. Please see attachment for additional information and charts.

You are a consultant hired by the Hotel Escargo management team with the charge to improve the hotel procedures and increase quality and customer satisfaction. Using the Hotel Escargo information provided here, write an evaluation report to the hotel management team on your observations and initial recommendations for improvement, answering the following questions:

1. What seems to be the overriding quality issue at Hotel Escargo?

2. What might be some of your initial recommendations prior to using any quality tools?

3. How can quality management make the hotel a more successful business?

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