Communication Skills at Work

Assignment 1

Chapter 7: What do you think now? and Online Research Activity (Page 121)

Complete Projects 7.1 & 7.2 page 121 in your textbook.

Submit to instructor in an Excel document using ACOT e-Learn.

Assignment 2

Chapter 7:Communication Skills at Work (page 122)

Complete

Project 7.3, Handling Emotions, on page 122 in your textbook.

Submit to your instructor using ACoT e-Learn.

Chapter 7:  Decision Making at Work (page 122)

Complete Project 7.4, CSR Reaction to Customer Complaints, on page 122 in your textbook

Submit to your instructor using ACoT e-Learn.

Assignment 3

Chapter 8: Case Study (page 135).

Complete Project 8.5, Cost of Nonservice, on page 135 in your textbook.

Submit to your instructor using ACoT e-Learn.

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