Saturday, 15 March 2014

Motivating the Workforce

Chapter 10 – Motivating the Workforce
Paraphrasing Assignment – Give personal examples and put theories in your own words
1)      Explain and give examples for the following –
a.       An intrinsic reward is the personal satisfaction you feel when you perform well and complete goals

b.      An extrinsic reward is given to you by someone else as recognition for good work.


2)      Fredrick Taylor – Theory of Scientific Management  -  Taylor's goal was to increase worker productivity to benefit both the firm and the worker. The solution, he thought, was to scientifically study the most efficient ways to do things, determine the one “best way” to perform each task, and then teach people those methods.  As researchers determined the most efficient ways of doing things, efficiency became the standard for setting goals.



3)      Hawthorne Studies -Elton Mayo and his colleagues from Harvard University came to the Hawthorne plant to test the degree of lighting associated with optimum productivity. In this respect, their study was a traditional scientific management study.  The workers in the test room thought of themselves as a social group. The atmosphere was informal, they could talk freely, and they interacted regularly with their supervisors and the experimenters. They felt special and worked hard to stay in the group. This motivated them.Researchers now use the term Hawthorne effect to refer to people's tendency to behave differently when they know they're being studied.




4)      Maslow’s Hierarchy of Needs -It seemed to him that motivation arises from need. That is, people are motivated to satisfy unmet needs. Needs that have already been satisfied no longer provide motivation.
Physiological needs: Basic survival needs, such as the need for food, water, and shelter.
Safety needs: The need to feel secure at work and at home.
Social needs: The need to feel loved, accepted, and part of the group.
Esteem needs: The need for recognition and acknowledgment from others, as well as self-respect and a sense of status or importance.
Self-actualization needs: The need to develop to one's fullest potential
5)      Hertzberg – Motivators -Herzberg concluded that certain factors, which he called motivators, made employees productive and gave them satisfaction. These factors, as you have seen, mostly related to job content.  (Sense of Achievement, Earned Recognition, Interest in the work itself, etc.)

6)      Hetzberg – Hygiene Factors (maintence factors) - These related to the job environment and could cause dissatisfaction if missing but would not necessarily motivate employees if increased.





7)       Theory X -The average person dislikes work and will avoid it if possible.
Because of this dislike, workers must be forced, controlled, directed, or threatened with punishment to make them put forth the effort to achieve the organization's goals.
The average worker prefers to be directed, wishes to avoid responsibility, has relatively little ambition, and wants security.Primary motivators are fear and money



8)       Theory Y - Most people like work; it is as natural as play or rest.
Most people naturally work toward goals to which they are committed.
The depth of a person's commitment to goals depends on the perceived rewards for achieving them.
Under certain conditions, most people not only accept but also seek responsibility.
People are capable of using a relatively high degree of imagination, creativity, and cleverness to solve problems





9)      Ouchi’s Theory Z - Theory Z includes long-term employment, collective decision making, individual responsibility for the outcomes of decisions, slow evaluation and promotion, moderately specialized career paths, and holistic concern for employees (including family). Theory Z views the organization as a family that fosters cooperation and organizational values
10)   Goal setting theory - Goal-setting theory says setting ambitious but attainable goals can motivate workers and improve performance if the goals are accepted and accompanied by feedback, and if conditions in the organization pave the way for achievement.



11)   Expectancy theory - According to Victor Vroom's expectancy theory, employee expectations can affect motivation. That is, the amount of effort employees exert on a specific task depends on their expectations of the outcome.





12)   Reinforcement theory - According to reinforcement theory, positive reinforcers, negative reinforcers and punishers motivate a person to behave in certain ways. In other words, motivation is the result of the carrot-and-stick approach:

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